Access/EmergencyAccess Center
 (502) 589-1100 or 1-800-264-8799
TDD 589-4259 or 1-877-589-4259
Fax: 589-8756
Hours: 8:30 a.m.-5 p.m.
The Access Center is the point of entry to Seven Counties Services and the entire local behavioral health service system in the region. Access’ services include telephone screenings, risk assessment, needs assessment, referral to community resources and/or scheduling intake appointments for behavioral health services at the Seven Counties' program that can best serve the client. Please see each of our program descriptions for any specific referral information/eligibility required by a program.
Fee: No cost to caller. The cost of the Access Center’s services is underwritten by Seven Counties Services.
Eligibility: No restrictions.
Referral: No restrictions.
Emergency Services
Seven Counties Services’ crisis programs offer a wide array of emergency face-to-face and telephone counseling options for persons with acute emotional problems that require immediate attention, and for persons seeking information and referral.
The Crisis and Information Center
(502) 589-4313 or 1-800-221-0446
TDD: 589-4259 or 1-877-589-4259
Business office: (502) 589-8630
Fax: 589-8756
Hours: 24/7
The Crisis and Information Center of Seven Counties Services offers confidential 24-hour, 7-day- a-week telephone crisis services for issues involving mental health, suicide, alcohol and drug use/abuse, and intellectual disabilities. Information and referral services include assistance in linking callers with resources such as temporary housing, financial help, medical care, counseling, victim assistance, domestic violence resources, suicide prevention, and resources for senior citizens. The center also is the main point of contact for a mental health response to community emergencies or disasters and provides after-hours coverage for the state’s abuse telephone line.
Specially trained crisis counselors help callers define problems and feelings and explore possible solutions. Seven Counties’ Crisis and Information Center is certified by the American Association of Suicidology and accredited by the Alliance of Information & Referral Systems.
The Crisis and Information Center maintains a database of more than 3,000 local resources — the most comprehensive in the region — to help with information and referral calls. A web-based version of the database can be accessed through the Seven Counties Services' homepage by clicking on Community Resources. One of the busiest centers of its kind in the nation, the center responds to an average of 100,000 calls annually.
Fee: No cost to callers. Services are underwritten by the Ky. Dept. of Mental Health/Mental Retardation Services, Louisville Metro Government, the Ky. Department for Community Based Services, Metro United Way, and Seven Counties Services.
Eligibility: Any resident of Kentucky’s Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer or Trimble counties, or of Clark, Floyd and Harrison counties in Indiana.
Referral: No restrictions.
All services listed below are located at Seven Counties’ Crisis and Information Center unless otherwise noted in the service descriptions.
WAVE3 “It’s Your Life” Youth Helpline
589-8727 or
1-866-589-8727
Verizon Wireless Users: #03
Hours: 24/7
Through a partnership with the Crisis and Information Center of Seven Counties Services, WAVE TV, Verizon Wireless and Louisville Metro Government, the “It’s Your Life” Youth Helpline provides confidential 24-hour, 7-day-a-week telephone counseling, information and referral to community resources for local teenagers and adults. The Youth Helpline offers an opportunity for teens to get answers to their questions or just to talk with someone.
Fee: No cost to caller. Louisville Metro Government, Verizon Wireless and WAVE-TV underwrite services.
Eligibility: Youth and adults in Louisville metropolitan area.
Referral: No restrictions.
Volunteer Opportunities
(502) 589-8615, ex. 1515
Fax: 589-8756
Hours: M-F 8:30 a.m.-5 p.m.
Volunteer phone counselors receive intensive training in crisis intervention, suicide counseling, and knowledge of community resources. Volunteers, who must be 21 or older, and agree to provide a minimum of 100 hours of service over a six-month period. Opportunities to volunteer are available 24/7. Call for more information, application and interview.
Training and Education
(502) 589-8615, ex. 1516
Fax: 589-8756
Hours: M-F 8:30 a.m.-5 p.m.
The Crisis and Information Center offers training and education to a variety of audiences about suicide, suicide prevention, and crisis intervention.
Fee: Determined on basis of training/education request.
Eligibility: No restrictions.
Referral: No restrictions. Call above number for specifics and to schedule.
Emergency Psychiatry Services (EPS)
University Hospital
530 S. Jackson
Louisville, Ky. 40202
(502) 562-3120
Fax: 562-7090
Hours: 24/7
EPS provides around-the-clock emergency psychiatric evaluations to adults. Staff at EPS assess clients' needs and refer them to Wellspring Crisis Stabilization Unit, Jefferson Alcohol and Drug Abuse Center (JADAC), University Hospital psychiatric units, Central State Hospital or other hospitals for admission. EPS staff also links clients with outpatient services at Seven Counties or other community providers.
Fees: A sliding fee scale based on income. We accept Medicaid, Medicare and many forms of health insurance. This program is a collaborative effort of the Ky. Dept. for Mental Health and Mental Retardation Services, Seven Counties Services, the University of Louisville Hospital, and U of L’s Dept. of Psychiatry and Behavioral Sciences.
Eligibility: Adults in acute psychiatric or emotional distress.
Referrals: Self-referrals (walk-ins) accepted, as well as referrals from other healthcare and human service providers, law enforcement and the courts, and the general community.
Adult Crisis Team
ACT offers face-to-face crisis intervention by appointment, usually within 48 hours. Staff offer brief solution-focused therapy. Clients may be referred to services within SCS or to appropriate community resources.
24-hour, 7-day-a-week screening, assessment, brief intervention and referral for children in acute psychiatric or emotional distress.
Rural Crisis Response Program for Children and Adolescents
For children/adolescents who require intervention beyond outpatient services but do not need longer term hospitalization.
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